Return & Cancellation Policy
Last updated: . This policy applies to event and photo zone decoration services provided by Securetruean in Great Britain. We are based in Coventry, West Midlands, England, and offer backdrop hire, balloon arches and garlands, photo wall installation, themed photo zones, and full event styling for weddings, birthdays, corporate events, and private parties across the United Kingdom (England, Wales, Scotland).
Cancellation by You
If you need to cancel your decoration or photo zone hire booking, please tell us as soon as possible. Cancellation terms (including any refund or reschedule options) will be set out in your booking confirmation and may depend on how close the cancellation is to your event date. We serve clients across England, Wales, and Scotland from our base in Coventry.
Cancellation by Us
We may cancel a booking in exceptional circumstances (e.g. severe weather affecting travel within Great Britain, illness, or other events outside our control). If we cancel, we will try to offer an alternative date or a full refund as appropriate.
Hire Items
Our event decoration services typically include setup and removal of backdrops, props, and photo zone décor at your venue. There are no “returns” in the traditional sense; items remain our property and are collected after the event. Damage or loss of hired items may be charged as set out in your booking terms.
| Time before event | Cancellation outcome |
|---|---|
| More than 14 days | Full refund or reschedule (subject to availability) |
| 7–14 days | Partial refund or reschedule as agreed |
| Less than 7 days | No refund; reschedule at our discretion |
Contact
For cancellation or return enquiries relating to our event and photo zone decoration services in Great Britain (including backdrop hire, balloon décor, and photo zone hire across England, Wales, and Scotland), use our contact page. We are based at Corporation St, Coventry CV1 1GX, West Midlands, United Kingdom.
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